Freespinza Support Center

Account verification (KYC - Know Your Customer) is required to ensure security and comply with gambling regulations. Here's what you need to know:

Required Documents:

• • Government-issued ID (passport, driver's license, or national ID card)
• • Proof of address (utility bill, bank statement, or government correspondence - not older than 3 months)
• • Payment method verification (photo of card or screenshot of e-wallet)

Verification Timeline:

Most verifications are completed within 24 hours. You can play while verification is in progress, but withdrawals require completed verification.

How to Submit:

Upload documents directly in your account dashboard under "Verification" or send them via secure email through the support center.

Freespinza accepts multiple payment methods for convenient and secure deposits:

Available Payment Methods:

• • Credit/Debit Cards (Visa, Mastercard) - Instant deposits
• • Interac e-Transfer - Popular in Canada, 5-10 minute processing
• • E-Wallets (Skrill, Neteller, MuchBetter) - Instant deposits
• • Cryptocurrencies (Bitcoin, Ethereum, Litecoin) - Fast and anonymous
• • Bank Transfer - 1-3 business days

Minimum & Maximum Deposits:

Minimum deposit: C$10 | Maximum deposit: C$10,000 per transaction (higher limits for VIP members)

Deposit Limits & Responsible Gaming:

You can set daily, weekly, or monthly deposit limits in your account settings to help manage your gaming budget responsibly.

Fast and secure withdrawals are a priority at Freespinza. Here's everything you need to know about cashing out your winnings:

Processing Times by Method:

• • E-Wallets (Skrill, Neteller): 0-24 hours
• • Cryptocurrencies: 0-2 hours
• • Credit/Debit Cards: 1-3 business days
• • Bank Transfer: 3-5 business days
• • Interac e-Transfer: 1-2 business days

Withdrawal Limits:

Minimum withdrawal: C$20 | Standard maximum: C$5,000 per week | VIP members enjoy higher limits up to C$50,000 per week

Important Notes:

Your first withdrawal requires completed account verification. Withdrawals are processed to the same method used for deposit when possible. All winnings from bonuses must meet wagering requirements before withdrawal.

Understanding bonus terms helps you make the most of our promotions:

What Are Wagering Requirements?

Wagering requirements (also called playthrough or rollover) indicate how many times you need to wager bonus funds before you can withdraw winnings. For example, a C$100 bonus with 30x wagering requires C$3,000 in total bets.

Game Contribution Rates:

• • Slots & Instant Games: 100% (C$1 bet = C$1 towards wagering)
• • Table Games (Blackjack, Roulette): 10%
• • Live Casino: 15%
• • Video Poker: 5%

Bonus Expiry:

Most bonuses must be used within 30 days of activation. Free spins typically expire in 7 days. Check individual bonus terms for specific timeframes.

Your account security is our top priority. Here's how we protect you:

Security Features:

• • 256-bit SSL encryption for all data transmission
• • Two-factor authentication (2FA) available
• • Login notifications for unusual activity
• • Automatic session timeout after 30 minutes of inactivity

Password Reset:

If you forget your password, click "Forgot Password" on the login page. You'll receive a secure reset link via email within minutes. For security, reset links expire after 1 hour.

Account Locked?

After 5 failed login attempts, your account is temporarily locked for 30 minutes. Contact support immediately if you suspect unauthorized access attempts.

Having trouble with games? Try these quick fixes:

Common Solutions:

• • Clear your browser cache and cookies
• • Update your browser to the latest version
• • Check your internet connection (minimum 5 Mbps recommended)
• • Disable ad blockers or VPN services
• • Try a different browser (Chrome, Firefox, Safari recommended)

Mobile Game Issues:

Ensure your device OS is up to date. Close background apps to free up memory. Try switching between WiFi and mobile data.

Still Not Working?

Contact support with details about the game name, error message (if any), and your device/browser information. We'll resolve it quickly.